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How do I stop a session?
When you're ready to stop a session, here's what to do:
1. Remove your tobacco stick - pull it straight upwards.
2. Leave the stick in a stick tray until it has cooled down.
3. Close the cover.
To find out more about how to stop a session, watch our video.
- What's Ploom?
 - Why choose Ploom X Advanced?
 - Is Ploom X Advanced a vape or a cigarette?
 - What are tobacco sticks?
 - What are devices for tobacco heating?
 - What's HeatFlow?
 - What's the difference between Ploom X Advanced and other products for tobacco heating?
 - Does a 90 - 95% substance reduction rate mean that Ploom X Advanced is safer than cigarettes?
 - Does Ploom X Advanced produce smoke?
 - What does Ploom X Advanced smell like?
 - Does Ploom X Advanced produce ash?
 - Can you take Ploom X Advanced on a plane?
 - Can I take Ploom X Advanced and compatible tobacco sticks abroad?
 - How do I get rid of my used tobacco sticks?
 
- What is Ploom X Advanced?
 - How do I use Ploom X Advanced?
 - How do I clean Ploom X Advanced?
 - How do I charge Ploom X Advanced?
 - Is Ploom X Advanced waterproof?
 - Where can I find my Ploom X Advanced registration code?
 - What happens if I remove the front panel while using my Ploom X Advanced device?
 - How do I set up the Ploom X Advanced manual lock?
 - How do I remove the Ploom X Advanced manual lock?
 - How does the Ploom X Advanced front panel work?
 - Where can I use Ploom X Advanced?
 - How many sessions can I have in a row?
 - Where's the button on Ploom X Advanced?
 - How do I stop a session?
 - How long do they take to cool down?
 - When should I lock Ploom X Advanced?
 - My Ploom X Advanced isn't working. What should I do?
 - My Ploom X Advanced isn't charging. What should I do?
 - How long will it take to charge my Ploom X Advanced fully?
 - How do I reset my Ploom X Advanced?
 - Why isn't there an expiry date on my tobacco sticks?
 - What's the difference between a heated tobacco stick and a cigarette or cigar?
 - Do tobacco sticks produce tar?
 - Can I use compatible tobacco sticks with other heated tobacco products?
 - Can I use other tobacco sticks with my Ploom X Advanced?
 - Can I use other tobacco sticks or cigarettes with my Ploom X Advanced?
 - When should I replace my tobacco stick?
 - How long does a session last?
 - If a stick breaks and gets stuck, how do I get it out?
 - My tobacco stick fits better when I push it deep into the heating chamber. Will this damage my Ploom X Advanced?
 - When I use Ploom X Advanced, the tobacco stick is moving. Is this normal?
 - Can I buy accessories for Ploom X Advanced?
 - What can I fit in a Ploom X Advanced carry case?
 



